Stop Showing Off
(We’re excited to welcome Ryan Patrick as a contributing editor to The Daily Blur in 2013. He’s not only handsome but a mighty fine writer. You’re going to like him. A lot. You can check out his...
View ArticleWho Cares?
Who cares? 148.7 people, apparently. That’s what Robin Dunbar, director of the Institute of Cognitive and Evolutionary Anthropology of the University of Oxford, calculated as the cognitive limit of the...
View ArticleSo, Here’s The Thing*…
So, as I said yesterday and Lynn said Monday, I invented this thing*. It’s a framework that categorizes and prioritizes communication, branding, and marketing for any owner-operated company or...
View ArticleThis Thing Works!
Our first strategic plan using the thing you need to name. “It’s clear that you listened and that you understand us.” “Structured like this, in writing, it makes it all seem possible. I feel like now...
View ArticleHank
(We’re excited to welcome Ryan Patrick as a contributing editor to The Daily Blur. He’s not only handsome but a mighty fine writer. You’re going to like him. A lot. You can check out his growing...
View Article3 Ways To Improve Your Satisfaction Surveys Today
A visit to Columbus, Ohio, means enjoying the good company of old friends and a visit to one of my favorite restaurants in North America: Cap City Fine Diner (yes, our table ordered The Cup of...
View ArticleCustomer Service Gets Posterized
One of our favorite clients is Pomegranate Market in Sioux Falls, South Dakota. They rock like cupcakes. Organic, free-range, non-GMO, gluten-free cupcakes. Ellie, our social media manager of customer...
View ArticleMeet Tim’s Thing
The judges convened, and we have a winner. Meet Tim’s thing: Tim Robinson submitted the following winning entry: Tim’s thing should be called: “The First Order of Business…” It should also be Tim’s...
View ArticleBoom. Done.
(Ryan Patrick is a contributing editor to The Daily Blur. He’s not only handsome but a mighty fine writer. You’re going to like him. A lot. You can check out his growing archive of posts here.) Six...
View Article6 Steps To Shareworthy Service
(It wasn’t all loafing and spray cheese. While I was on vacation, I had a few articles published in other places. This originally ran last week in Eyes on Sales.) Some experiences are just meant to be...
View ArticleWhere’s The Bottleneck?
Yesterday, I wrote about the awesome integrity of one of our clients. It reminded me of something I heard during our last strategic planning session with that client. I’m on a team with two other...
View ArticleAre Your Employees VIP Customers?
If I had one bit of advice for business owners everywhere, it would be to audit and refine how well you treat your most important customers – your employees. Thankfully, Business 2 Community – a...
View ArticleThe Ritz-Carlton’s Secret (in 140 characters)
Participating in a twitter chat about customer service, someone with The Ritz-Carlton wrote: #custserv is at the core of who we are. Every stage of the guest journey provides beautiful engagement...
View ArticleWho’s In Your Corner?
Answer immediately and honestly, do your employees have your back? Do you have theirs? Does your boss? Do you have hers or his? There’s no need to tell me what you think I want to here… I can’t hear...
View ArticleGet One Thing Straight
Get one thing straight: Your company is not in the [insert your industry here] business. Your plumbing company is not in the plumbing business. Your restaurant is not in the food business. Your hotel...
View ArticleThe Benefit of Transparency
(Mondays are Lynn Miles Peisker days at The Daily Blur. Lynn’s the Executive Sister and Chief Plate Spinner at the Imagination Advisory Group. Check out her growing archive of posts here.) Did you read...
View ArticleEducation At The Speed Of Service
I believe entrepreneurship is the second most important key to the successful future of this country and countries around the world. I believe education is the first. On Wednesday we debuted a new...
View ArticleKindness and Professionalism
(Mondays are Lynn Miles Peisker days at The Daily Blur. Lynn’s the Executive Sister and Chief Plate Spinner at the Imagination Advisory Group. Check out her growing archive of posts here.) Public...
View ArticleOne Simple Question For Managers
(In addition to being a mentor and friend and golf partner for ten years, Steve Rae’s living the American Canadian Dream. He took risks, worked long hours, and went above-and-beyond what was required...
View ArticleA New Policy Litmus Test
Here’s a general rule for new company policies: If your employees have to sheepishly and apologetically inform customers of it, it’s a stupid policy. Here are two examples from the holiday weekend… IVs...
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